Refund policy
Return Policy
At Gleame, we want you to be genuinely happy with your purchase. We know skincare is personal, and that a product doesn't always suit every skin, so we've made our return process as straightforward as possible.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Because results take time to show, we recommend giving the balm at least three weeks of daily use before deciding.
Eligibility for Returns
You may return your item within 30 days of delivery, whether it has been opened and used or not. Please return the product with its original packaging where possible.
How to Initiate a Return
To start a return, contact our customer service team at [your store email]. Please include your order number and a brief note on the reason for the return, or how we could improve. Your feedback genuinely helps us.
Return Shipping
Customers are responsible for return shipping costs, unless the return is the result of an error on our part or the product arrives damaged, defective, or incorrect. In those cases we cover the return shipping. Please note that shipping delays caused by customs clearance are outside our control and are not grounds for a return.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or is not what you ordered, please contact us within 14 days of delivery. Send a photo along with your order number and we will arrange a replacement or a full refund, including shipping.
Refund Process
Once we receive and inspect your returned item, we will let you know whether your refund has been approved. Approved refunds are processed to your original payment method within 7 business days. Depending on your bank, it may take a few additional days to appear in your account.
Cancellations
Orders may be cancelled within 2 hours of purchase. Contact our customer service team with your order number and we will take care of it.
Contact Us
For any questions about returns or refunds, email our customer service team.